• Please use our helpdesk ticket system when requesting technology assistance. You can do this by sending an email to helpdesk@vcschools.org.

    Frequently Asked Questions (FAQ):

    Q: I'm sending print jobs to a printer but nothing comes out, what should I do?

    A: Follow these steps:

    First, check your print queue to be sure your printer isn't "paused".

    Open your System Preferences (Apple Menu) > open Printers & Scanners > click on the printer in your list > choose Open Print Queue > You should see any print jobs that are waiting to print and whether or not your printer is paused.

    Next, if necessary, remove the printer from your printer list and re-add it.

    Delete Printer: Click on the Apple menu (top left) and select System Preferences > Select Printers & Scanners > Find the printer on the list > click on it once and then press the "-" sign below the printer list > Click Delete Printer.

    Add Printer: Click on the "+" button under the listing of printers > Find your printer (if there are two on the list and either one will work) > Click Add

    Lastly, if neither of those solutions solve the issue, send a helpdesk ticket.

    Q: My classroom printer seems to be running out of toner, what should I do?

    A: Open the top lid of the printer and remove the toner cartridge > Give it a good shake (I recommend doing this over a trash can or outside as occasionally the toner may leak). This will redistribute the toner powder in the cartridge and printing quality will improve. > Once you've done that once or twice send a helpdesk ticket and request more toner.